Customer Service Holiday 2020

2020 Holiday Sale - You decide how much you save

Save 15% on orders under $50
Save 20% on orders of $50 - $75
Save 25% if you order more than $75

Don't forget about our Free Shipping* offer on orders over $75

Promo Details: Valid November 24th - 30th only. No promo code necessary, the discount will be automatically discounted. May not be combined with any other offer or discount code. Not valid on previous orders nor can we accept backorders. Valid for available stock on hand.

Sorry, wholesale customers, this offer is not for you.

Holiday Closure

Our Customer Care office and warehouse will be closed Thursday, November 26th and Friday, November 27th in observance of Thanksgiving. Please allow extra processing time for orders placed during the holiday weekend.

Message during Covid-19

Click here to read our notice regarding shipping and potential delays during Covid-19.


We ship Monday through Friday from Portland, Oregon. We do our very best to ship within 3 business days. The rate charged for the shipping of your order is based on the weight of your products, and your location.

At this time, we ship to US addresses only.

*bambu® is pleased to offer Free Standard Ground Shipping* on orders over $75.00. Standard Ground Shipping will be either USPS Parcel Select or UPS Ground. Orders shipped via Free Standard Ground Shipping will generally deliver within 3-7 business days. If your order is time sensitive, please call us at 855-630-3149 to discuss your options.

*Please note that orders shipping to Hawaii or Alaska are excluded from our Free Ground Shipping offer. Shipping via USPS Standard Post to Alaska or Hawaii may take several weeks- we suggest you use Priority Mail for a more timely arrival. Offer also not valid for orders shipping beyond the contiguous United States.

Expedited Shipping:

Note: Expedited shipping is temporarily disabled. Click here to read our notice regarding shipping and potential delays during Covid-19.

If you have an urgent need to receive items for an event, we offer two methods of expedited shipping**. We highly recommend you call us, prior to placing your order, to inquire about expedited shipping. We'd be happy to check shipping times to ensure your order is received in time for your event. Customer Care can be reached at 855-630-3149, and we are available from 8 am to 4 pm (Pacific time) Monday through Friday.

UPS 2 Day: Your order will be delivered by UPS 2 business days** after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.

UPS 3 Day: Your order will be delivered by UPS 3 business days** after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.

**Due to unforeseen weather conditions or peak volume times, UPS may experience unavoidable delays in package delivery. We are not responsible for delays in the UPS delivery network. While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.

Please note that USPS Priority is not a guaranteed delivery service, and is not recommended for urgent orders.


See our Return & Refund Policy 

Please note that Veneerware® sample boxes and items on sale are not eligible for returns.

Contact Us:

For more information about bambu or our products contact:

901 SE Oak Street, Suite 102
Portland, OR 97214
Phone: 855.630.3149
Hours: M-F 8:00-4:00 PST


Got questions? Check out our FAQ page.

Wholesale Inquiries in USA:

Interested in becoming a bambu® Wholesaler?

Great! Let's get started. Find out more about setting up a wholesale account, and begin our application process here.

Wholesale Inquiries in Canada:

Koru Distribution
Phone: 877.795.5678
Fax: 866.567.8960

Wholesale Inquiries in UK & Europe:

Visit Green Pioneer's website here for more full details and requirements.

Green Pioneer UK
Phone: 01380 859600

Green Pioneer Europe

Other inquiries elsewhere, please contact Jeff Delkin at


Bambu® Press & Publicity:

Visit the Press Room