For our customers, we provide care and use information and answers to frequently asked questions about bambu products.

USDA Certified Organic
bambu utensils have earned the NOP Organic Seal. This seal signals that not only is our source of bamboo certified but also the finishing oil is also certified organic. All our bamboo utensils and kid’s products carry the USDS NOP seal. The finish on our utensils is a certified organic Linseed oil.We use no glues or lacquers in the making of our utensils.

On Adhesives
We have researched and selected an imported adhesive from Finland where they have strict environmental standards. Our adhesive is food safe and water-based, and formaldehyde free.
The glue is EU rated at the lowest rating E1 / E0 for no formaldehyde.

Why Our Serving Pieces and Cutting Boards Are Not Certified Organic
Simply because we cannot follow the source of origin for each of the pieces used in a laminated piece, we cannot certify our serving products. Generally speaking, it is safe to say, these products are made from organically grown bamboo, just not certified.

Finishes and Coatings
We don’t use lacquer coatings. For all serving products and cutting boards and utensils, we use a natural, food safe oil. Lacquer has a tendency to chip and erode over time and leach into your foods. Our natural, food safe oil is comprised of vegetable oils and waxes (e.g. sunflower oil, soybean oil, thistle oil, carnauba wax, candelilla wax).

No animal products are used as ingredients or in the manufacturing process.

Can the Utensils in the dishwasher? Yes
People will want to. And they can. There is no glue or lacquer to flake off or delaminate. However, to prolong life, we recommend hand washing. High heat and detergents prematurely age wood/bamboo; therefore we do not recommend dishwasher use. But you can.

On Cracking
Cracking is rare. It is caused by moisture associated with climate during the dry winter months. For example, if the moisture content of a cutting board is at 10-12% and then is moved quickly into an environment that is hot and or dry and the moisture drops to 4-6% then cracking may occur. In high altitudes, or where dry climate is prevalent, it often helps to let the product acclimate in a cool, not too dry climate, before introducing the product to a retail or home environment.

On Staining
Bamboo is naturally stain resistant however we cannot always guarantee perfect results from a natural material. For extreme staining foods such as beets, the stain usually lifts out after several washings.

Simple Care, Long Life
Clean in hot soapy water and wipe dry. That's basically it!
Revive your renewables with an all-natural cream or oil. Use bambu’s ‘Bamboo Goo’ for best results.

Veneerware Compostable Plates and Cutlery - To re-use or not to re-use and why?
There are several reasons why these are sold as 'single use'. Firstly, the FDA prefers we designate these as single-use. Next, different end uses (spaghetti vs. dry foods) vary from consumer to consumer so it's difficult to provide special instructions for every type of situation. The plates are constructed using a food safe water based adhesive and after several washings, you may find they begin to lose their rigidity. The biodegrading process has begun! Exactly what they are supposed to do! As to how many uses, we leave it up to the consumer to decide.

Cork Fabric
Cork fabric, is produced using thin sheets of natural cork (a renewable resource) laminated to a fabric backing using a specialized proprietary technique.
This unique material is beautiful and versatile, lightweight, soft and supple to the touch. It is dust, dirt and stain repellent. It is inherently anti-bacteria and hypoallergenic. Plus, cork does not retain moisture and is therefore waterproof, weatherproof, and washable.

Hemp Textiles
Hemp is a sustainable super crop offering numerous benefits. Hemp has anti-microbial properties naturally inherent in the plant. It is also mildew resistant.
Our hemp source is grown without pesticides or herbicides. Hemp is planted in dense crops not allowing sunlight to penetrate, which reduces weed growth by 95%, eliminating the need for herbicides. No pesticides are used due to the inherent properties contained in the plant itself. Hemp is commonly used as a companion crop bordering family gardens as a deterrent to insects and infestations.
Hemp is an ideal rotation crop due to its long taproot structure that helps retain topsoil, while also replenishing soil quality due to the natural leaf composting that regenerates vital elements in the soil. Hemp does not require irrigation, unlike other natural fibers. The unique inherent characteristics of the fiber of hemp have the additional ability to suppress the growth of harmful bacteria and fungi, making it the ideal “fiber for our future.”
As a result, hemp does not require organic growing certification. Our source uses only EU approved dyes and chemicals in their dyeing and finishing and carefully monitor and control waste water.

Didn't answer your question? Send us an email to customercare@bambuhome.com. We usually answer within 48 hours. And often quicker than that!