Customer Service

Holiday Closures

Our Customer Care office will observe the following holiday closures:

  • Thursday, November 24th, and Friday, November 25th for Thanksgiving
  • Monday, December 26th for Christmas
  • Monday, January 2nd for New Years Day

Shipping Information:

We ship Monday through Friday from Salt Lake City, UtahWe do our very best to ship within 2 business days of receiving your order, and orders placed before 11 am Pacific Time may ship same day. Because orders can be processed so quickly, we may not be able to cancel an order before shipping. If you need to cancel an order, please call us at 855-630-3149 or email customercare@bambuhome.com.

The shipping rate charged for the shipping of your order is based on the weight of your products, and your location.

At this time, we ship to US addresses only.

bambu is pleased to offer Free Standard Ground Shipping* on orders over $95.00. Orders will ship via FedEx Ground and must ship to a physical address (no PO Boxes). FedEx Ground typically delivers within 3-6 business days. depending on your location. If your order is time sensitive, please call us toll-free at 855-630-3149 to discuss your options.

*Please note that orders shipping to Hawaii or Alaska are excluded from our Free Ground Shipping offer. Shipping via USPS 1st Class to Alaska or Hawaii may take several weeks- we suggest you use Priority Mail for a more timely arrival. Offer also not valid for orders shipping beyond the contiguous United States.

Expedited Shipping:

Please note that USPS Priority is not a guaranteed delivery service, and is not recommended for urgent orders.

Expedited shipping is temporarily not available. Click here to read our notice regarding shipping and potential delays during Covid-19.

If you have an urgent need to receive items for an event, we recommend you call us prior to placing your order to inquire about shipping options. We'd be happy to check shipping times to ensure your order is received in time for your event. Customer Care can be reached toll-free at 855-630-3149, and we are available from 8 am to 4 pm (Pacific time) Monday through Friday.

**Due to unforeseen weather conditions or peak volume times, FEDEX and USPS may experience unavoidable delays in package delivery. We are not responsible for delays in the UPS  or USPS delivery networks. While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.

Returns:

See our Return & Refund Policy 

Please note that Veneerware® sample boxes and items on sale are not eligible for returns.

Contact Us:

For more information about bambu or our products contact:

customercare@bambuhome.com

Bambu
901 SE Oak Street, Suite 102
Portland, OR 97214
Phone: 855.630.3149
Hours: M-F 8:00-4:00 PST

FAQ

Got questions? Check out our FAQ page.

Wholesale Inquiries in USA:

Interested in becoming a bambu® Wholesaler?

Great! Let's get started. Find out more about setting up a wholesale account, and begin our application process here.

Wholesale Inquiries in UK & Europe:

Visit Green Pioneer's website here for more full details and requirements.

Green Pioneer UK
Email: enquiries@greenpioneer.co.uk
Phone: 01380 859600

Green Pioneer Europe
Email: enquiries@greenpioneer.eu

Other inquiries elsewhere, please contact Jeff Delkin at jeffd@bambuhome.com

Bambu® Press & Publicity:

Contact: pr@bambuhome.com
Visit the Press Room