Customer Service

Holiday Shipping Recommendations:

If you would like to receive your order before Christmas**, please use the following recommendations as a guide:

**Due to unforeseen weather conditions or peak volume times, UPS and USPS may experience unavoidable delays in package delivery. We are not responsible for delays in the UPS or USPS delivery network. While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.

Holiday Closure:

Our Customer Care office and our warehouse will be closed Tuesday, December 25th, for the Christmas holiday. Please allow extra time for order processing during this holiday time.

Shipping:

We ship Monday through Friday from Stockton, California. We do our very best to ship within 2 business days. The rate charged for the shipping of your order is based on the weight of your products, and your location.

At this time, we ship to US addresses only.

bambu® is pleased to offer Free Standard Ground Shipping* on orders over $75.00. Standard Ground Shipping will be either USPS Parcel Select or UPS Ground. Orders shipped via Free Standard Ground Shipping will generally deliver within 3-7 business days. If your order is time sensitive, please call us at 855-630-3149 to discuss your options.

*Please note that orders shipping to Hawaii or Alaska are excluded from our Free Ground Shipping offer. Shipping via USPS Standard Post to Alaska or Hawaii may take several weeks- we suggest you use Priority Mail for a more timely arrival. Offer also not valid for orders shipping beyond the contiguous United States.

Expedited Shipping:

If you have an urgent need to receive items for an event, we offer two methods of expedited shipping**. We highly recommend you call us, prior to placing your order, to inquire about expedited shipping. We'd be happy to check shipping times to ensure your order is received in time for your event. Customer Care can be reached at 855-630-3149, and we are available from 8 am to 4 pm (Pacific time) Monday through Friday.

UPS 2 Day: Your order will be delivered by UPS 2 business days** after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.

UPS 3 Day: Your order will be delivered by UPS 3 business days** after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.

**Due to unforeseen weather conditions or peak volume times, UPS may experience unavoidable delays in package delivery. We are not responsible for delays in the UPS delivery network. While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.

Returns:

See our Return & Refund Policy 

Please note that Veneerware® sample boxes and items on sale are not eligible for returns.

Contact Us:

For more information about bambu or our products contact:

customercare@bambuhome.com

Bambu
901 SE Oak Street, Suite 102
Portland, OR 97214
Phone: 855.630.3149
Fax: 855.630.3150
Hours: M-F 8:00-4:00 PST

FAQ

Got questions? Check out our FAQ page.

Wholesale Inquiries in USA:

Interested in becoming a bambu® Wholesaler?

Great. Let's get started. Complete the bambu New Customer Application or download the PDF.
Please complete and email to customercare@bambuhome.com or fax to 855-630-3150

 

Wholesale Inquiries in Canada:

Koru Distribution
Email: info@korudistribution.com
Phone: 877.795.5678
Fax: 866.567.8960

Wholesale Inquiries in UK & Europe:

Green Pioneer UK
Email: enquiries@greenpioneer.co.uk
Phone: 01380 859600

Green Pioneer Europe
Email: enquiries@greenpioneer.eu

Other inquiries elsewhere, please contact Jeff Delkin at jeffd@bambuhome.com

 

Bambu® Press & Publicity:

Contact: pr@bambuhome.com
Visit the Press Room