Our Customer Care office and our warehouse will be closed on the following days:
- Friday, December 23rd (Christmas Eve Observed)
- Monday. December 26th (Christmas Day Observed)
- Monday, January 2 (New Years Day Observed)
Please also note we will be performing inventory on the following days, which may delay your order
- Thursday, December 29th
- Friday December 30th
If your order is time sensitive, please call us at 855-630-3149 to discuss your options.
We ship Monday through Friday from Stockton, California. We do our very best to ship within 2 business days. The rate charged for the shipping of your order is based on the weight of your products, and your location.
At this time, we ship to US addresses only.
bambu is pleased to offer Free Standard Ground Shipping* on orders over $75.00. Standard Ground Shipping will be either USPS Parcel Select or UPS Ground. Orders shipped via Free Standard Ground Shipping will deliver within 7-10 business days. If your order is time sensitive, please call us at 855-630-3149 to discuss your options.
*Please note that orders shipping to Hawaii or Alaska are excluded from our Free Ground Shipping offer. Shipping via USPS Standard Post to Alaska or Hawaii may take several weeks- we suggest you use Priority Mail for a more timely arrival. Offer also not valid for orders shipping beyond the contiguous United States.
If you have an urgent need to receive items for an event, we offer two methods of expedited shipping. We highly recommend you call us, prior to placing your order, to inquire about expedited shipping. We'd be happy to check shipping times to ensure your order is received in time for your event. Customer Care can be reached at 855.630.3149, and we are available from 8 am to 4 pm (pacific time) Monday through Friday.
FedEx 2 Day: Your order will be delivered by FedEx 2 business days after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.
UPS 3 Day: Your order will be delivered by UPS 3 business days after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.
USPS Priority: Your order will be delivered by USPS 2-3 business days after it is shipped. Days of delivery depend on location, and is set by USPS. This does not include processing time. Please allow 1-2 business days for processing.
See our Return & Refund Policy
Please note that All Occasion Veneerware sample boxes and items in our limited availability collection are not eligible for returns.
For more information about bambu or our products contact:
901 SE Oak Street, Suite 102
Portland, OR 97214
Hours: M-F 8:00-4:00 PST
Wholesale Inquiries in USA:
Interested in becoming a bambu Wholesaler?
Wholesale Inquiries in Canada:
Wholesale Inquiries in UK & Europe:
Green Pioneer UK
Phone: 01380 859600
Green Pioneer Europe
Wholesale Inquiries in Australia:
Wise Choices Emporium Pty Limited
Phone: 02 8046 5244
Other inquiries elsewhere, please contact Jeff Delkin at firstname.lastname@example.org