Return & Refund Policy

Thanks for shopping with bambu.

If you are not entirely satisfied with your purchase, we're here to help.

bambu products are handcrafted. There may be slight variation in color, size, texture or finish. These are not considered flaws.

Returns

You have 30 days to return an item from the date you received it.
To be eligible for a return, we require a couple of things.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit usually within 5 working days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Send your item postage paid to:

bambu - returns
901 SE Oak Street, Suite 102
Portland, Oregon 97214 
855.630.3149

Items Not Eligible

Products on sale are non-returnable. This includes items in our Limited offering collection. 

All Occasion Veneerware Sample Boxes are also not eligible for returns.

Questions About A Return?

If you have any questions on how to return your item to us, contact us at customercare@bambuhome.com.