Shipping

Holiday Closure:

Veterans Day: Our warehouse will be closed on Monday, November 11th to observe Veterans Day. 

Thanksgiving: Our Customer Care office and warehouse will be closed on Thursday, November 28th and Friday, November 29th to observe Thanksgiving. 

Christmas: Our Customer Care office and warehouse will be closed on Wednesday, December 25th to observe Christmas.

New Years Day: Our Customer Care office and warehouse will be closed on Wednesday, January 1st to observe New Year's Day.

Please allow extra time for processing and shipping during these holiday times.

Shipping Information:

We ship Monday through Friday from Portland, Oregon. We do our very best to ship within 2 business days. The rate charged for the shipping of your order is based on the weight of your products, and your location.

At this time, we ship to US addresses only.

bambu is pleased to offer Free Standard Ground Shipping* on orders over $75.00. Standard Ground Shipping will be either USPS Parcel Select or UPS Ground. Orders shipped via Free Standard Ground Shipping will deliver within 7-10 business days. If your order is time sensitive, please call us at 855-630-3149 to discuss your options.

*Please note that orders shipping to Hawaii or Alaska are excluded from our Free Ground Shipping offer. Shipping via USPS Standard Post to Alaska or Hawaii may take several weeks- we suggest you use Priority Mail for a more timely arrival. Offer also not valid for orders shipping beyond the contiguous United States.

Expedited Shipping:

If you have an urgent need to receive items for an event, we offer two methods of expedited shipping**. We highly recommend you call us, prior to placing your order, to inquire about expedited shipping. We'd be happy to check shipping times to ensure your order is received in time for your event. Customer Care can be reached at 855.630.3149, and we are available from 8 am to 4 pm (Pacific time) Monday through Friday.

UPS 2 Day: Your order will be delivered by UPS 2 business days after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.

UPS 3 Day: Your order will be delivered by UPS 3 business days after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.

**Due to unforseen weather conditions or peak volume times, UPS may experience unavoidable delays in package delivery. We are not responsible for delays in the UPS delivery network. While we make every attempt to ship your order in a timely manner, we do not have contrail over the final delivery date of your package.

Please note that USPS Priority is not a guaranteed delivery service, and is not recommended for urgent orders.

Return Policy:

Please see our Returns and Refunds Policy for details.